What is the issue?
"A workstation I brought home does not have administrative permissions and I am unable to install software or make changes to the computer."
“My device is broken.”
IST can contact you by phone and attempt to troubleshoot remotely.
IST can provide recommendations for hardware replacements.
For UW owned machines in Academic Support, please submit a support ticket via the Jira IST Account Rep form.
“My phone died, I can’t access DUO 2FA.”
“My computer is slow.”
Install antivirus software like Malwarebytes to run malware scans.
Try restarting your computer.
Identify how many programs are running on the computer and exit unnecessary programs.
Identify if computer updates are needed.
“The search engine in my web browser looks different/was changed.”
“I can’t remote desktop to my computer.”
“I need to set up a microphone and video for Microsoft Teams while working remotely via VPN.”
“My University corporate cell phone is not working.”
“I forgot my voicemail password.” (OfficeLinx)
“How do I update my voicemail greeting?”
“I need a new laptop”
“Does IST sell other equipment I need to work remotely?"
W Store has printers, laptops, external drives, headsets, noise-cancelling headphones, cables, and much more available for purchase. Can't find what you're looking for on their website? Email firstname.lastname@example.org for assistance.