Service Desk - Davis Centre

Starting Tuesday, April 26 and until Sunday May 1, 2022, IST Service Desks will be open 8:30 a.m. - 4:30 p.m. for in-person support. We will then be available online from 4:30 p.m. - 8:30 p.m. Regular hours to resume Monday May 2, 2022.

Location: Davis Centre (DC) Library: Information & Research Desk (Across from the circulation desk, behind RBC information commons)

Hours:
Mon-Fri: 9:00 a.m. - 8:30 p.m. (in-person)
Sat-Sun: 12:30 p.m. - 4:30 p.m. (in-person)
Sat-Sun: 4:30 p.m. - 8:30 p.m. (remote) 

Phone: 519-888-4567 ext. 41764


Email: techhelp@uwaterloo.ca

Services

Virus removal

  • removal of various forms of trojans, malware, viruses, spyware and rootkits

  • removal of unnecessary software and optimizing the computer's speed

Networking help

  • wireless connectivity

    • Need help connecting your notebook or other devices to the campus wireless networks? We support popular operating systems: Windows, OS X, and Linux; and popular smartphone / tablet platforms such as BlackBerry, iOS, Android, and Windows Phone devices.

    • Please note that some older devices lack the required network settings and as a result can't connect to the Eduroam network. We can help you determine which connection is most compatible with your device.

  • wired connectivity

  • networking feedback - always welcome!

    • If you encounter a wireless problem in any campus building, come and let us know. We work closely with the Network Services staff and can report your experience.

Hardware and software troubleshooting

  • We can troubleshoot problems with hardware and software on your computer including Malware and virus removal, wireless connection issues, general configuration and setup.

  • We can help you repair/reinstall/remove your operating system (Windows, OS X, Linux). Dual booting and Virtual operating systems support is also available.

Software installation

  • The University provides students with software for use on their computers. We can help install this software, including Symantec EndPoint Antivirus.

WatIAM support

  • Having issues with your WatIAM credentials? These issues can cause problems logging on to campus networks and systems (Quest, Learn, JobMine etc.).

  • If you are unable to login to WatIAM or on campus networks, you can get your WatIAM password reset.

  • Please note that you will be required to present your WatCard or valid photo ID to get your WatIAM account password reset.