The Request Tracker (RT) system is used to report problems to, or request services from, various groups within IST, and some other departments/faculties.
Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.
Please check the IST News for the latest information about service changes and outages before submitting your report/request.
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.