Request Tracker (RT) system

About this service

The Request Tracker (RT) system, IST’s legacy ticketing system, is being phased out by IST. Jira Service Management | Atlassian ( is the new IT Service Management systems supported by IST.

Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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