Computing information for students

IT guidelines for students

• Guidelines on use of Waterloo Computing and Network Resources

• Official student email address

• Guidelines for communicating with students via digital files

Service Desk FAQ's

• Most frequent requests at the Service Desks and their solutions

Using your personal computer

• Services

  • Connecting to the Eduroam wireless network

  • Mailservices

  • Printing

  • Scanning

  • Campus directory

     (including official "@uwaterloo.ca" email forwarding service)

  • Hardware repair - contact an IST Service Desk

• Support

  • IST Service Desk

  • Faculty service desks

  • Quest website

  • Library

• Safe computing

  • Viruses and malware

  • Your role

  • Information for new users

Computing help - during normal business hours (8 a.m. - 4:30 p.m.)

• Access to computing systems and email is provided by your faculty

• The IST Service Desk provides help, information, and licensed software for students and will assist with password and service issues

Computing help - after hours and weekends

• Visit the Library IT Service Desk - Davis Centre

Software

• Site licensed software

   for students at Waterloo

Network: connecting to the wireless network

• Details for connecting to the Eduroam wireless network

Passwords & accounts

• University of Waterloo Identity and Access Management (WatIAM)

   - get your password for Quest, Waterloo LEARN, JobMine, and wireless access

• Nexus

   is used in public student areas, research and academic office areas