Computing information for students

IT guidelines for students


Safe computing


A list of software offered to students at a discounted rate

Site licensed software for students at Waterloo.

Accounts and passwords

University of Waterloo Identity and Access Management (WatIAM)

  • Your 8-character username (e.g. j25rober) and password is used to sign into WatIAM, Quest, LEARN, WaterlooWorks and wireless access.

Some UWaterloo sites such as Quest and WaterlooWorks require users to sign in with their username in a different format. This format is 8-character username (e.g.

  • Nexus is used in public student areas, research and academic office areas

  • Campus directory (including official "" email forwarding service)

Support contacts

The IST Service Desk provides help, information, and licensed software for students and will assist with password and service issues. For answers to commonly asked questions, take a look at the Service Desk FAQ’s.

Faculty service desks



Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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