Helpful links from the IST Service Desk

Help topics

Services, support and accounts

• Hardware repairs

• Connecting to the Eduroam wireless network

• Using email at the University of Waterloo

  • Faculty and staff email

  • Student email

• The Request Tracker (RT) system

  • for reporting problems and requesting services. These services include PC installations, telephone changes/installations, accounts, and more.

• Exchange Calendar

• Software

  • Licensed for faculty and staff

  • Software for students and other software for students (e.g. ArcGIS, Maple, SAS, Shazam, etc.)

Safe computing

• 10 ways to protect your data

• Security tips

• Anti-virus services

Useful links

• Computing information for Academic Support Computing Representatives

• Computing information for students

• Microsoft's Knowledge Base