Request Tracker (RT) system
- Ryan Ahn
- Natasha Jennings
- Dania Murtaza
- Gwendolyn Shaver
About this service
The Request Tracker (RT) system, IST’s legacy ticketing system, is being phased out by IST. Jira Service Management | Atlassian (uwaterloo.ca) is the new IT Service Management systems supported by IST.
Each request that is submitted results in the creation of a request ticket. This ticket contains a number of attributes including a unique request/ticket number that is used to track the progress of the request.
Who can use this service |
|
|---|---|
How to request this service | Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net). |
Support for this service | Information for request ticket solvers Contact Request Tracker - Information Systems and Technology - Jira Service Management (atlassian.net) for support. |
Pricing/cost | N/A |
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
IST KB resources that may be related to this service entry
Service catalogue feedback
If you’d like to share any feedback about this service catalogue entry, please let us know.