Two-factor authentication

About this service

Two-factor authentication (2FA), powered by Duo Security, adds an extra layer of security to your University accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from accessing your accounts, even if they know your password.

Who uses this service	Students, Graduate Students, Instructors, Faculty, Researchers, Staff, Alumni
How to request this service	Sign in to get started, you’ll be setup in less than 5 minutes Employees who would prefer to use a token authenticator should complete the 2FA Token Request form (Note: this process takes approximately three weeks) Service owner: If you are a service owner looking to implement Duo, please submit a ticket via https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/group/410/create/1660 for more information
Support for this service	View Duo two-factor authentication resources in the IST Knowledge Base Search Duo's knowledge base at Guide to Two-Factor Authentication · Duo Security Or, get in touch with an IST Service Desk
Pricing/cost	There is no cost to enrol your device(s) using the Duo Mobile App. Employees who do not have a mobile phone or would prefer not to use the Duo Mobile App may request one free token from IST. Students who choose not to use the Duo Mobile App will be required to purchase a token. Token selection criteria is available in the IST Knowledge Base.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

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