Your Waterloo Identity and Access Management (WatIAM) credentials provide access to University of Waterloo services such as Quest, LEARN, Workday, SharePoint, Nexus, and more.
Faculty, staff and students are assigned credentials (username and password) for logging in to these and other campus systems.
Who can use this service
Students, Graduate Students, Instructors, Faculty, Researchers, Staff, IT Support Staff
How to request this service
WatIAM credentials are provided automatically for all staff, faculty, and students.
Visit the WatIAM home page for more information.
Average length of time to complete request
To activate/deactivate WatIAM usernames: one hour (for phone requests) to one working day (for requests submitted through email or RT)
Password resets are normally done within one hour
Support for this service
Submit a support request through the Jira Help Portal
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
About WatIAM credentials
Changing your WatIAM userid
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