Staying connected while working remotely

There are a number of tools University employees can leverage to stay connected with colleagues and students while working remotely.

Computers

A laptop or desktop computer and Internet connection are required. Test your connections and access to resources ahead of time. Ensure all operating systems and applications are up to date.

 




Work from home securely

During the coronavirus crisis, you may be asked to work from home to limit exposure to other people.

 It is important that your home computing environment is secure.


Remote access to resources


Collaboration tools available to all University employees

Microsoft Office 365

 

 








Skype for Business

All University employees and students have access to a basic Skype for Business (S4B) account that offers many collaboration options, including:

  • Instant messaging  

  • Skype-to-Skype voice and video calling  

  • Skype meetings/conferencing  

  • Desktop/screen sharing

Employees with a Skype for Business telephone extension are also able to make or receive calls from on-campus extensions and off-campus numbers.



Please see the installation and configuration articles for additional information and support.



 




Telephones

Traditional phones

There are many ways to make and receive phone calls/messages from a traditional, office-based phone. 







Skype for Business phones

Skype for Business (S4B) phone extensions can be accessed anywhere with an Internet connection. Interested in Skype for Business phone? Contact your department telephone administrator to see if there are plans to migrate your department.

 



 



 








Email










Duo two-factor authentication (2FA)

Two-factor authentication (2FA) adds an extra layer of security to your University accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents others from accessing your accounts, even if they know your password. Visit our Two-factor Authentication (2FA) website to learn more about your options and enrol your device. 

What if I have a Duo 2FA fob and I forget it at work? 

  • IST recommends that users set up the Duo mobile app on their smartphone

  • Contact the IST Service Desk and we will help get a secondary device set up


IT help and support



Need in-person assistance? Due to the developing COVID-19 situation, Information Systems & Technology (IST) has transitioned to providing IT support remotely. Please see our article about Common requests for in-person IT support for a list of requests and suggested solutions.



519-888-4567 ext. 44357


Did you know?

The W Store has printers, laptops, external drives, headsets, noise-canceling headphones, cables, and much more available for purchase. Can't find what you're looking for on their website? Email wstore@lists.uwaterloo.ca for assistance.


Faculty Specific Resources 

Additional Resources









Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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