IST-managed workstations
- Jia Wen Li
- Natasha Jennings
- Rohan Raghavan
- Anson Huang
About this service
IST offers a fully-managed Windows workstation environment for academic support departments, and second-level support for University-owned laptops and workstations, including desktop application management, etc.
Who can use this service | Staff |
|---|---|
How to request this service | Submit a request to rt-ist-workstations@rt.uwaterloo.ca. For Hoover server and workstation backups, submit an IST backup request form. |
Average length of time to complete request | Workstation troubleshooting and re-imaging in Academic Support areas can be performed within one business day (two days if diagnostic testing is required). |
Support for this service | Contact rt-ist-workstations@rt.uwaterloo.ca. |
Pricing/cost | There is no cost for managing workstations, but the purchase of new workstations may incur costs. See the Desktop Rollover program service for more info. |
Training and documentation |
IST KB resources that may be related to this service entry
Service catalogue feedback
If you’d like to share any feedback about this service catalogue entry, please let us know.