IST-managed workstations

About this service

IST offers a fully-managed Windows workstation environment for academic support departments, and second-level support for University-owned laptops and workstations, including desktop application management, etc.

Who can use this service


How to request this service

Submit a request to

For Hoover server and workstation backups, submit an IST backup request form.

Average length of time to complete request

Workstation troubleshooting and re-imaging in Academic Support areas can be performed within one business day (two days if diagnostic testing is required).

Support for this service



There is no cost for managing workstations, but the purchase of new workstations may incur costs. See the Desktop Rollover program service for more info.

Training and documentation

IST KB resources that may be related to this service entry

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