Cannot load Files tab in web browser


When using Microsoft Teams on a web browser, the following error may appear when the Files tab is selected: Loading chunk 5 failed. This problem affects Mac devices when using Safari and Google Chrome web browsers. To resolve this error, follow the step-by-step guide below.

Step-by-step guide

  1. Open the Safari web browser

  2. Open Safari Preferences

  3. Click on the Privacy tab

  4. Uncheck the Prevent cross-site tacking check box

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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