How to clear your Teams cache

If you are experiencing functionality issues with Microsoft Teams (i.e the inability to create channels, edit replies/posts), this is oftentimes caused by the cached data on your device. To correct this, clear the Microsoft Teams cache on your device using the steps below (for Windows and Mac devices).

For Windows

  1. Quit the Microsoft Teams desktop app. 

  2. In the search bar (located on the bottom left of your screen), type or copy and paste in:  %AppData%\Microsoft\teams\ and click on Open in the right-hand side of the window.




  3. Delete the following files from the Teams app data folder:
    application Cache
    blob_storage
    databases
    GPUCache
    IndexedDB
    Local Storage
    tmp





  4. Restart your device to finish clearing your cache. Once the device is restarted, open the Teams app and retry using it

For Mac

  1. Quit the Microsoft Teams desktop app.

  2. In a new Finder window, go to Go > Go to Folder > enter /Users/<username>/Library/Application Support/Microsoft/Teams and then click Go. 


      



  3. Delete the following files from the Teams folder: 

    application Cache/Cache
    blob_storage
    Cache
    databases
    GPUCache
    IndexedDB
    Local Storage
    tmp



  4. Restart the Microsoft Teams app to finish clearing your cache.



Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357

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