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Busylight

Busylight

Kuando Busylights UC Omega (Amazon link) have been purchased for CSRs to indicate when they are on/off the phone.

Use

  1. Launch the program from the desktop shortcut.

    image-20250625-135312.png

  2. The program is hidden in the taskbar so you’ll need to click the ^ on the taskbar to find it. Right-click to access the menu if you need to change any of the settings.

    image-20250625-135455.png

  3. When you open Skype for Business (S4B), the Busylight will show the appropriate colour based on your status in S4B.

    1. Green = Available (not on a call)

    2. Red = Busy (on a call)

    3. Blue flashing = A call is incoming

    4. Yellow = Away

    5. Purple = Do not disturb

  4. If you wish, you can manually change the colour by setting your status in S4B.

    image-20250625-143527.png

Setup and Configuration

These instructions are for IT only. Please submit a ticket if you require assistance in downloading the program.

  1. Plug the Busylight into a USB port on the computer or docking station that will use it.

  2. Install Busylight for Skype for Business software using Busylight4SFB_Setup64.msi found in SharePoint > Tech Support Resources > Applications and Drivers > Busylight.

  3. Once installed, open the program with the desktop shortcut that is auto-created.

    image-20250625-135312.png

  4. The program is hidden in the taskbar so you’ll need to click the ^ on the taskbar to find it. Right-click to access the menu.

    image-20250625-135455.png

  5. From the menu:

    1. Turn the sound off by setting it to Mute.

      image-20250625-135729.png

       

    2. Set the colour to Red for Busy in a call.

      image-20250625-135944.png

       

    3. Turn off the ability for the Busylight to flash if the user is already on the phone.

      image-20250625-142720.png
      image-20250625-142907.png

Troubleshooting

This area to be populated soon. Until then, please submit a ticket if you are having issues with your Busylight.