Adding a customer in Jira Service Management

This guide shows you how to add a customer in Jira Service Management. You may need to do this if you are trying to include someone in your correspondence who is not already part of our organization, or is participating via an external email address.

Step-by-step guide

  1. Using the Customers tab on the left menu, you can add customers to your project. Users in your customers list can raise a request in the project or via the customer portal. 

  2. Click on Add Customers.

  3. Add the email address of the customer. If you would like to add them to a specific organization, you can select the organization name from Add to Organizations. Click Add.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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