IST's Jira Service Management Request Type names with corresonding RT queue names

Request Type

RT Queue

2FA Token Request

IST-CSgs

Add Device to Allow List

IST-CSgs

Admin-General

IST-Admin

Adobe Connect Support

ITMS-AdobeConnect

ArcGIS

IST-CSSoftware

Atlassian Request

IST-CS-WikiJira

Campus Checkin

IST-Campus-Checkin

CDR-Call Report- Department Phone

IST-CSTelAdmin

Change/Update Existing Phone Menu

IST-ICS-Voice

ConsignO electronic document signing

IST-CSgs

Contracts

IST-Admin

Datacentre infrastructure

IST-SAS

DCA-CampusApps

IST-CampusApps

DCA-WinApps

IST-WinApps

DTR-New Machine

IST-CS-DTR

DTR-Other

IST-CS-DTR

DTR-Replacement

IST-CS-DTR

DUO 2FA

IST-CSgs

Email

IST-CSgs

Firewall change

IST-ISS-General

General (Service Desk)

General (Service Desk)

GitLab

IST-Git

Internal Chargeout Request

IST-Admin

IST Account Rep

IST-CS

IST-WCMS

WCMS

IT Infrastructure Help

IST-ISC-iApps

Knowledge Base Change

IST-CS

Lost or Stolen 2FA Token

IST-CSgs

Microsoft 365 Change Request

IST-ISC-iApps

MS Stream

IST-ISC-iApps

New Phone Menu

IST-ICS-Voice

New Cell Subscriber

IST-CSTelAdmin

New Mailing List

IST-CSgs

Offboarding

IST-Admin

Onboarding

IST-Admin

Other Wireless

IST-CSTelAdmin

PeopleSoft Technical

IST-AppAdmin

Procurement of Equipment

IST-Admin

Qualtrics

IST-CS

Request Cell Add-On Feature

IST-CSTelAdmin

Request Tracker

IST-CS

Rogers/Bell Wireless Invoice Group Access

IST-CSTelAdmin

SharePoint Online Site Request

IST-CS

SharePoint Site Migration Request

IST-CS

Software Purchase

IST-CS

STEM Applications

IST-CS

Suspend or Cancel Wireless Account

IST-CSTelAdmin

Teams Live Event Request

IST-ISC-SkypeTeams

Request to set up a Teams Live Event

IST-ISC-SkypeTeams

Transfer 2FA Token to Another Employee

IST-CSgs

Try Jira Service Management

IST-CS-WikiJIRA

Update a Billing Account

IST-CSTelAdmin

Voice Mail Password Reset (staff/faculty)

IST-ISC-iApps

Voice Mail Password reset Departmental Phone

IST-CSTelAdmin

Voice Mail to Email Notification

IST-CSTelAdmin

Waterloo Photos

IST-CSgs

WatIAM

IST-CSgs/IST-WatIAM

WatSAFE

IST-ISS-General

WatVote-Election First-past-the-post-style Vote

IST-CS-WatVote

WatVote-Referendum

IST-CS-WatVote

Webstore

IST-CSSoftware

Wi-Fi

General (Service Desk)

Wireless Hardware Upgrade

IST-CSSoftware

Wireless Technical Support

IST-NSwireless

Work Requests

IST-Admin

Active Directory

IST-ISC-iApps

Add New Department

IST-WinServer/IST-WatIAM

Add, Remove, Change Department TS Admin

IST-WinServer/IST-WatIAM

ADFS

IST-ISC-iApps

Application Review

IST-ISC-iApps

Azure BI Gateway

IST-ISC-iApps

Azure Integration Runtime

IST-ISC-iApps

Billing Inquiry

IST-CSTelAdmin

Bug Reporting

IST-AppAdmin

Computer hardware repairs

IST-Hardware

CRS

IST-CS

DCA-HousingApps

IST-Housing

Department Directory Change

IST-CSTelAdmin

Department Phone Report

IST-CSTelAdmin

Device IP Registration

IST-hostmaster

Device Troubleshooting

IST-Hardware

DHCP Options

IST-hostmaster

Directory Correction

IST-ntmaint

DNS Request

IST-hostmaster

DTR-New Machines

IST-CS-DTR

DTR-Others

IST-CS-DTR

DTR-Replacements

IST-CS-DTR

Email Infrastructure

IST-ISC-Connect

Event Wi-Fi

IST-Nswireless

Feature Enhancements

IST-NSdata

General Network

IST-NSdata

Grouper System Support

IST-WatIAM

Housing

IST-Housing

HP laser printer maintenance kits

RS-Printers

IIM-EDM-Ops

IST-IIM-EDM-Ops

InfoSilem

IST-ISS-AppCon

Infrastructure Review

IST-ISC-iApps

IP address management (DNS/DHCP)

Networks

ISC-Apps

IST-ISC-iApps

ISC-Workstations

IST-Workstations

ISS Hiding

IST-ISS-General

ISS-General

IST-ISS-General

IST-CampusMap

IST-CampusMap

IST-NSdept

IST-NSdept

IST-WCMS-dev

IST-WCMS-dev

IST-WCMS-infrastructure

IST-WCMS-infrastructure

IST-WCMS-scholar

IST-WCMS-scholar

IST-WCMS-support

IST-WCMS-support

IST-Web-Search

IST-Web-Search

ITMS-Events

IST-ITMS-Events

ITMS-PTS

IST-ITMS-PTS

ITMS-Stores

IST-ITMS-Stores

ITMS-Tech

IST-ITMS-Tech

Linux SSL certificate maintenance

IST-Unix

Lost or Missing Cell

IST-CSTelAdmin

M365 Admin

IST-ISC-iApps

MACs - Cabling

IST-NScable

MACs - Infrasec

IST-NSinfrasec

Managed Linux server support

IST-Unix

Move/Add/Change DNS Records

IST-hostmaster

Move/Add/Change Wired Switch Port Connectivity

IST-NScable

MS SQL

IST-SAS

Netmon feature request or bug

IST-NSnetmon

Network cabling request

IST-NScable

Network Jack/Port Activation

IST-NScable

Network Outage Reports

IST-NSdata

Network Switch

IST-Nscable

Network UPS

IST-NSdata

Networker backup request

IST-NSdata

New JSM Project

IST-CS-WikiJIRA

NS-parked

NS-security

NS-security

NS-security

Oracle

IST-AppAdmin

parts-receiving

IST-Hardware

Phone Call Report

IST-CSTelAdmin

Physical Security

IST-NSsecurity

PrintServAdmin

IST-Workstations

Qualtrics

IST-CS-Qualtrics

Quest (PeopleSoft)

Quest

Renovation spaces - Cabling

IST-NScable

Renovation spaces - Infrasec

IST-NSinfrasec

Request Tracker

RT-help

Rouge AP Approval

IST-Nswireless

Sailpoint admin

IST-WinApps

SAS vendor support

IST-SAS-vendor

Sendit

IST-WinServer

Server co-location request

IST-WinServer

Service Desk Email

IST-CSgs

Sharepoint Infrastructure

IST-ISC-iApps

Shibboleth System Support

IST-ISC-iApps

SQL Server

IST-DBA

Staff/Faculty Directory Change

IST-CSTelAdmin

Storage request

IST-SAS

Student Information System technical request

IST-CampusMap

Subnets

IST-hostmaster

Subzones

IST-hostmaster

SuiteCRM

IST-AppAdmin

Tableau

IST-AppAdmin

Virtual Desktop Infrastructure (VDI)

IST-WS-VDI

Virtual server creation

IST-WS-VDI

Virtual server modification/deletion

IST-WS-VDI

Virtual server support

IST-WS-VDI

VM server creation

IST-WS-VDI

VM server decommissioning

IST-WS-VDI

VM server maintenance

IST-WS-VDI

VPN/Cisco AnyConnect

IST-Nsdata

WCMS 3 migration request

IST-WCMS

WCMS 3 new site request

IST-WCMS

WCMS beta site request

IST-WCMS

Wi-Fi Dead Zone

IST-Nswireless

Wi-Fi Network Issues

IST-Nswireless

Wi-Fi Outage

IST-Nswireless

Windows Virtual Desktop (WVD)

IST-WS-VDI

Wireless Network

IST-Nswireless

Workstation Deployment

IST-WS-SWdeployment

Workstation Imaging

IST-WS-Imaging

Workstation Receiving

IST-WS-Receiving