Skype for Business Phone User Guide

Owned by Lance Chase
Last updated: Sept 25, 2024 by Lance Chase
5 min read

This article only applies to users with a Skype for Business phone extension. Skype for Business phone extensions start with the number 4.

Search for a user name

  1. In Skype for Business, click the contact button or the dial pad button and type the user's name into the search bar.


  2. Right-click the user's name, point to Call, and then choose the option you want to use to call them.

Call using the dial pad (External Contacts)

  1. Click the dial pad button, dial the number, and click the Call button. You can treat this dial pad like a regular phone.
    This is how you would call contacts outside UW. Note that you do not need to dial 6 before the number to make external calls.

To access your voicemail from Skype for Business

  1. Click the dial pad button.

  2. Click the voicemail icon.

  3. Choose Call Voicemail and it will call and connect to your voicemail.

**IMPORTANT** This option is only applicable to individuals whose roles DO NOT require calling students.

If you wish to use your personal cell phone to make/receive calls, you need to add the Skype for Business app to your phone.

If you wish to install Skype for Business on your personal laptop:

Set up a Delegate

Before you can forward your calls to a different number, you need to set up a delegate.

Your delegate MUST also have a Skype for Business extension or this won't work.

  1. At the top of the Skype for Business main window, click the Options  button.

     

  2. In the window that opens, choose Call Forwarding and then click Edit my delegate members.

     

     

  3. Click Add and then type the same of the person who will be your delegate. Select that person and click OK.

Turn Call Forwarding on or off

You can turn Call Forwarding on or off a couple of ways.

Option 1: The Options button

  1. At the top of the Skype for Business main window, click the down-arrow next to the Options  button.

     

  2. Select Tools > Call Forwarding Settings.

     

     

  3. Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.

     

  4. To turn off Call Forwarding, select Turn Off Call Forwarding.

Option 2: The Call Forwarding button

  1. At the bottom of the Skype for Business main window, click the Call Forwarding button.

     

  2. Select Forward my calls to and then choose an option from the drop-down menu. If you choose My Delegates, it will forward your calls to the delegate(s) you set up in the section above.

     

  3. To turn off Call Forwarding, select Turn Off Call Forwarding.