Highly-restricted information cannot be stored or sent in email (on-premises or in the cloud).
Anyone who handles restricted information should enrol in two-factor authentication (2FA), powered by Duo.
Office 365 apps (e.g OneDrive) are approved for highly restricted information if 2FA is used.
Step 1A: Check to see if your migration is complete
On your migration day, if you want to check to see if you have been migrated Office 365, log in to https://connect.uwaterloo.ca. If you see your mail, then you have not yet been migrated. If you see a forwarding link, then your migration to Office 365 email is complete.
Step 1B: Reconfigure Outlook account settings
I've been migrated to Office 365. What do I need to do before I log in?
Ensure you are using a recent version of Outlook (e.g., Outlook 2016, 2019, or O365) and it is up to date. If you cannot update to a recent version, you can access your Office 365 mailbox via https://portal.office.com .
Before you log in, you may need to reconfigure Outlook settings depending on which application you're using.
Shut down Outlook and restart it again. Send a test message to ensure that you can send and receive email.
You should be prompted to log in once Outlook restarts.
If Outlook does not prompt you for a password, you receive an error, or if you can't send email, you may need to re-create your profile and/or remove credentials from the Credential Manager; please go to: Managing Outlook Profiles on Windows 10 for more information on these topics.
Outlook for Mac
Launch your Microsoft Office for Mac Outlook client.
After Outlook is launched, click on Tools > Accounts.
Delete the current account (highlight your account, then press the minus button (-) in the bottom left corner, confirm your deletion by clicking on Delete).
Once removed, you’ll be brought back to the Accounts window, click on the button for Exchange or Office 365.
Enter your primary email address in the E-mail address field.
Go to your iPhone or iPad's Settings> scroll down and tap Accounts & Passwords > tap Add Account. Note: For iOS 14.X- Go to your iPhone or iPad’s Settings > scroll down and tap Mail > tap Accounts > tap Add Account
Select Microsoft Exchange.
A popup should appear saying to sign in using your "uwaterloo.ca" Exchange account using Microsoft" & to click Sign In & you will be brought to the UWaterloo sign in page to enter your UWaterloo credentials again
Enter your 8-character username @uwaterloo.ca (firstname.lastname@example.org) and a description of your account. Tap Next.
Enter the password associated with your email account. Tap Sign in or Next.
The Mail app may request certain permissions. Tap Accept.
Choose the services you want to sync with your iOS device and tap Save.
Apple Mail for MacOS
Go to Mail > Accounts.
Select your UW email account and click the minus button at the bottom of the window to delete the account. Click OK. Quit and close the Apple Mail app.
Re-open Apple Mail. In the 'Choose a mail account provider' pop-up, select Exchange.
Enter the name, email address and password for your Exchange account and click Sign In. Note that your email address should be entered as your 8-character username @uwaterloo.ca (email@example.com).
Choose the Mac apps you want to use with this account. Available choices are Mail, Contacts, Calendar, Reminders, and Notes. Select the apps you want to use with this account.
Choose the options you want for remote security admin and then Tap Next
Tap Activate (scroll down to advanced)
If a Device Administrator screen appears, tap Activate or Allow
If you already have a UWaterloo email account on the hub you will need to remove and then re-add the account to the hub following above steps. For detailed instructions on how to remove an account from BlackBerry Hub, please follow instructions in this article.
IMAP users will require an email client that supports the OAuth 2.0 protocol as Basic Authentication will be unavailable.