Skype for Business (S4B) Voicemail User Guide (4xxxx extensions)

Using Azure Cloud Voicemail (CVM)
(known as Skype for Business)

Voicemail Playback/Storage

CVM voicemails are still stored in the users Exchange mailbox with the attached voicemail and transcription.

Users can playback voicemails by one of the following methods:

• Skype for Business: via the Phone tab
  
  

• Teams: select Calls from the left-hand menu and then click Voicemail on the top right-hand side. (The red dot beside the Calls icon signifies a new voicemail.)
  
  

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• Email: double click the link for the audio mp3 file and open in a compatible audio program

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• Accessing your existing Polycom Skype for Business IP phone through the message center

How to record a voicemail greeting

Skype for Business Client

Access the Voice Mail tool by either of the following two methods and follow the prompts to record your greetings.

1.  

   1. Navigate to the Phone tab.

   2. Use the “1” on the key pad
      
      or

2.  

   1. Navigate to the Phone tab

   2. Under the Voice Mail heading, click on the voicemail icon

Microsoft Teams

1. Click on the ellipses menu (3 dots) next to your Profile icon in the top-right, then select Settings.
   
   

2. Select the Calls sub-menu. Click on the Configure voicemail button.

3. Click on the Record a greeting button.

4. Follow the prompts once connected to record your greetings.

Online portal for voicemail settings

The online portal allows you to configure: 

• Call Answer Rules: How you want your calls to be handled when they reach the voicemail service

• Prompt Language (if required): The language you want your greeting prompt to be played in

• Out of Office greetings: Customize Out of Office greeting message settings (choose when to play your Out of Office greeting)

• Text-to-Speech Customized Greeting: If you do not have an Internet-connected device available to call the CVM system

  • If you want to use the text-to-speech option and you already have an existing greeting recorded in a client (e.g. Skype, Teams, etc.), you will need to access your voicemail from the client, access your existing personal greeting, let it play through and then choose option 3 to delete it in order to revert back to the default.

  • At this point, you can set the text-to-speech option to override the default text-to-speech greeting.

Access the online portal at aka.ms/vmsettings. 

Discontinued voicemail features

• PSTN Dial-In Access

  • Dial-in number (for accessing voicemail, change greetings, etc.) is no longer available within Azure Cloud Voicemail

• Play on phone

  • Allowed Unified Messaging system to call users at a specific number for voicemail playback or greeting recordings

• Silence detection

  • If someone leaves a voicemail and forgets to hang up, the max length of the voicemail could be received with silence

• User setting to disable transcription

  • Transcription is now enabled by default and cannot be turned off

• Disable/Enable Missed Call Notification

  • This is no longer configurable and is on by default