A subscription to a filter allows a user to set a specific notification frequency for tickets that meet the filter's criteria.

Step-by-step guide

If a filter does not exist to find tickets matching the desired criteria, a filter will need to be created before the filter can be subscribed to.

Create a filter

1. Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)

2. In the page header click Filters

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3. From the drop-down menu select View all filters

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4. On the right side of the page, select the blue button Create Filter

5. Click Switch to JQL or Switch to Basic to toggle between query types

6. Using JQL write a statement to filter for the desired feature

   1. For example, you may want to see any tickets that have a request type named ‘Work’ and have the status ‘Waiting for support’

   2. Request type = “Work” AND Status = “Waiting for support”

7. At the top of the page select Save as

8. In the box provide a name for your filter and select Submit

Subscribe to the filter

1. Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)nt

2. In the page header click Filters

3. From the drop-down menu select View all filters

4. On the left-hand side of the page below the title, Filters use the search box to find the filter you would like to subscribe to. 

5. Click on the Ellipsis associated with the filter, and select Manage subscriptions

6. On the right side of the page, select Add subscription

7. Complete the Filter subscription box information to set how frequently you would like to be notified about all tickets that match the filter. 

8. Once complete click the blue subscribe button.