Creating a filter subscription in Jira Service Management
A subscription to a filter allows a user to set a specific notification frequency for tickets that meet the filter's criteria.
Step-by-step guide
If a filter does not exist to find tickets matching the desired criteria, a filter will need to be created before the filter can be subscribed to.
Create a filter
Log in to Jira Service Management (please refer to Login to Jira Service Management if you need help)
In the page header click Filters
From the drop-down menu select View all filters
On the right side of the page, select the blue button Create Filter
Click Switch to JQL or Switch to Basic to toggle between query types
Using JQL write a statement to filter for the desired feature
For example, you may want to see any tickets that have a request type named ‘Work’ and have the status ‘Waiting for support’
Request type = “Work” AND Status = “Waiting for support”
At the top of the page select Save as