Crowdmark FAQs

Some troubleshooting tips:

• The instructor may need to "Sync with LEARN" to update their course roster (possible if you've added the course since the instructor imported their course from LEARN). LEARN does not automatically update Crowdmark. 

• Have you logged into your Crowdmark account? (Your uwaterloo Crowdmark login page is: https://app.crowdmark.com/sign-in/waterloo )

• Make sure your http://uwaterloo.ca email address (username@uwaterloo.ca) is the correct email address in your Crowdmark account. This article describes how to check and update the email address associated with your Crowdmark account. 

  • If you've updated the email address, logout and back into Crowdmark

Both instructor and student have access to a log of all actions taken when submitting an assignment. If something has gone wrong or not sure when an assignment was submitted you can look at the log.
Here is some more information: Verifying that an assignment has been submitted

A student can submit as often as they like before the due date. Or, in the case of a timed assessment, before the timer expires. The due date/time trumps the timer.

If a student has submitted something before the due date then they cannot submit again after the due date. If a student has let the due date pass with no submission, they can submit once and the submission is marked as late and the lateness penalty is applied to the grade.

See: https://crowdmark.com/help/creating-a-timed-assessment/  and https://crowdmark.com/help/how-are-due-dates-and-penalties-enforced/

Users' emails can be 'hard bounced' which means they are rejected by our mail server. This can happen if there is an issue with UWaterloo's email services. We can have the user be reactivated manually by Crowdmark in order for them to receive the emails through Crowdmark. Submit your support request via the Crowdmark help form and include the email addresses to have Crowdmark reactive the user.

After setting up an assigned assessment you can distribute it to students right away or schedule it to be distributed automatically at a later time. Each student is emailed a unique Crowdmark web page address for each Crowdmark assessment when you release each assessment to your
students. The web page each student is emailed is where students upload their work.

Please see the article Distributing an Assignment at a Scheduled Time for more information.