Configure Mac Mail

Owned by Natasha Jennings
Last updated: Mar 21, 2023 by Rohan Raghavan
4 min read

Note: Before you begin with Mac Mail:

Please be sure that the Mail Routing Address listed in Watiam displays the full Exchange server email address similar to username@connect.uwaterloo.ca (e.g. j25rober@connect.uwaterloo.ca). If this is not the email address listed, contact the IST Service Desk to update this or set an inbox rule to forward all messages to this Exchange server address.

Tip: To check the email address listed on your Watiam account using your 8-character username (e.g. j25rober@uwaterloo.ca) and password. Next, click on Manage Email Settings and look at the email under Mail Routing Address

If you are using the Mail client that comes with 10.5.x, there is a reasonably Exchange friendly ‘setup wizard’ when you create a new account. System 10.6 promises full exchange compatibility, including calendar and connecting to the Global Access List. Do a “Software update” on the Mac before anything else to ensure the latest versions of the software are being used.

Getting started

The following are instructions for setting up the version of Mac Mail that comes with OS X 10.14 (Mojave).

  1. Open Mac Mail.

  2. If you have never used Mac Mail before, when you open it you will automatically be asked to set up an email account.

  3. If you already have a mail account setup, then choose Add Account from the Mail menu as shown below:



Step one – Choose a Mail account provider

  1. You will be provided with a list of email providers, choose Exchange as shown below:

  2. Then click on the 

     button.

Step two – Specify account details

In the next screen under Name, fill in the name as you wish to be displayed in emails (e.g., “John Q. Smith Jr.”). Enter your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) in the email address field.

Your dialog box should resemble the one below:

 

  1. Click the Sign In button. After which the following dialog window will appear:


Note: At this point, you may be asked to enter your password and authenticate with your DUO account (as shown below). Once completed, you can proceed to Step 5.

 

 

 

2. Click Configure Manually button, which will bring up the following screen:



3. Now, add "@uwaterloo.ca" to the 8-character username (e.g. j25rober@uwaterloo.ca) that was previously entered in the email address field, and enter your password in the password field. The dialog window should resemble the one below:


4. Click Sign In button.

  • If you see a dialog window with the error message of "Unable to verify account name or password" as shown below, check to make sure:

    • that the full email address is correct

    • the 8-character username (e.g. j25rober) without the @uwaterloo.ca is in the User Name field

    • and retry your password.


5. If everything is correct you will see the following dialog window in which you can choose which apps you wish to use with this account. At the very least you need to check off the Mail option:

 6. Click Done button after choosing which apps you want.

Your Exchange (Connect) account is now set up and should start to be populated with your emails/folders/etc. from your account. If you have a large number of emails, it will likely take some time before everything is synced up.

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.