Troubleshooting - OneDrive won't Open
- Barb Yantha
- Palak Chauhan
- Rohan Raghavan
If youĀ are unable to start OneDrive it may be because the "Prevent the usage of OneDrive for file storage" setting was enabled in your O365 account. You might notice that no synchronization of files occurs, and no error message is displayed. The fix isĀ to reverse the setting with the following steps:
Important: These steps must be done with administrator privileges and require knowledge of how to edit the Registry. Registry changes can cause problems if not done correctly. Please contact your IT support staff for assistance if you do not have administrator privileges, or do not have experience making Registry changes.
Ā Navigate to the following registry key:Ā
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDriveĀ ĀChange the following key:Ā Ā
DisableFileSyncNGSCĀ = 1Ā
to
DisableFileSyncNGSCĀ = 0ĀThen open OneDriveĀ
More information is available in this Microsoft article:Ā OneDrive won't start - Microsoft Support Ā Ā
If OneDrive is not working properly, you may need to re-install OneDrive: Adding OneDrive accounts to Windows 10 | If OneDrive is not working properly, you may need to re install OneDrive
Ā Related articles
Need help?
Contact the IST Service Desk online orĀ 519-888-4567 ext. 44357.
Article feedback
If youād like to share any feedback about this article, please let us know.
Ā
Ā