These instructions describe how to send files using Sendit with either another University of Waterloo user or a non-UWaterloo user.

Step-by-step guide

1. Log in to Sendit using your UWaterloo username and password (Your username is your 8-character username, i.e. myuserna)

2. Enter the email address(es) of the individual(s) to whom you want to send files in the "Recipient's Email" field

3. Enter a subject for the email message in the "Subject" field

4. Enter the text of the email message* in the "Short Note" field (* this field is optional)

5. The recipient can access the file simply by clicking on the link included in the email from the sender
   or
   you have the option to secure the file transfer using a password, by entering a password in the "Secure Password" field.
   The password must: 

   • Be a minimum of 6 characters

   • At least one non-alpha-numeric character is required

   • The username, first name or last name is not supported

   • The less than/greater than and quotation symbols (i.e. <, >, ") cannot be used in the password

   • The password needs to be communicated to the recipient via phone or another method.

6. Click on the "Upload Files" button to browse for files to upload and send. Important: make sure that the text and email address(es) are correct before you click on the "Upload Files" button as you will not be able to come back and edit these entries after you select the files to upload

7. Navigate to files and directories that you want to upload from your computer. To select a file or directory to send, click/select it in the left side list and click on the ">" icon to move it to the transfer queue list. The ">>" will move all files and directories from the list on the left to the transfer queue. Similarly, to remove a file select it in the transfer queue list and click the "<" icon. To clear all files from the transfer queue, click on the "<<" icon. If you receive the message "Security Information: The application's digital signature has been verified. Do you want to run the application?" you need to allow. We also recommend selecting "Always trust from the publisher" so you don't get asked again

8. Once you have selected all of the files to transfer, click on the "Start Upload" button and the file transfer will start. You will see a confirmation screen providing you with a tracking number and the list of emails that were sent the download information. An email will be sent to the recipient(s) with a link to the download and the tracking number that will allow them to see and download your files (and only your files)

9. You will receive a confirmation email from IST administrator with the tracking number, date, and transaction details

Some additional notes on sending files

• If you selected a folder/directory to upload, the folder structure will be re-created when the recipient downloads your files

• If you return to edit the email or navigate away from the file upload page, you will need to re-select your files again (the list of selected files is not saved)

• After sending the file, you can add recipients to your own contact list on Sendit. The next time you need to send the person a file, you can then select them from your contacts list instead of typing their email address

• As the sender, you will be notified by email when your files are successfully uploaded; when the download page is accessed by the recipients and when the recipients download the files

• Email notifications are sent by default but you can change this by clicking on the "Edit Profile" button on the main screen (after login). On the "Edit Profile" page, uncheck the "Send email notifications" option and click on the "Save" button to store that preference

• Files that are uploaded will remain on the server for ten (10) days and will be purged automatically

  • If the files are not downloaded within 10 days, you will need to upload them again

• Sendit is not an archive system; files that are uploaded are not backed up to a central backup system

  • For this reason, always keep a copy of the original files until you have confirmed that the files have been received at the other end

For Sendit Troubleshooting tips please see Troubleshooting Tips for Sendit

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