Sending files using Sendit

These instructions describe how to send files using Sendit with either another University of Waterloo user or a non-UWaterloo user.

In this article:

Step-by-step guide

  1. Log in to Sendit using your UWaterloo username and password (Your username is your 8-character username, i.e. myuserna)

  2. Enter the fields as shown in the screenshot below:
    Recipient Email: email address(es) of the individual(s) to whom you want to send files
    Subject: a subject for your message
    Message (optional): enter the text of the email message to your recipient(s)
    Notify when download occurs?: use the dropdown arrow to choose whether you want a notification when the file(s) are downloaded
    Download Password (optional): The recipient can access the file simply by clicking on the link included in the email from the sender
    or you have the option to secure the file transfer using a password, by entering a password in the Download Password field
    **When setting the password, please note that the password must: 

    • Be a minimum of 6 characters

    • have at least one non-alpha-numeric character is required

    • The username, first name or last name is not supported

    • The less than/greater than and quotation symbols (i.e. <, >, ") cannot be used in the password

    • The password needs to be communicated to the recipient via phone or another method.


  3. Click on the Upload Files button to browse for files to upload and send. **Important: make sure that the text and email address(es) are correct before you click on the "Upload Files" button as you will not be able to come back and edit these entries after you select the files to upload

  4. Navigate to files and directories to choose the file(s) that you wish to send. Note If you want to send a folder, it will need to be zipped.

  5. To remove a file selected in the transfer queue, click on the red Clear Queue button on the top right-hand side of the window. Note: If you return to edit the email or navigate away from the file upload page, you will need to re-select your files again (the list of selected files is not saved)


  6. Once you have selected all of the files to transfer, click on the Start Upload button and the file transfer will start. You will see the Progress of the upload as well as the Time Remaining and the Status


  7. Once the file has been successfully sent, you will see a Job Submitted confirmation screen with your Job tracking number and the list of emails address to which the files were sent.

  8. An email will be sent to the recipient(s) with a link to the download and the tracking number that will allow them to see and download your files (and only your files). (If the files are not downloaded within 10 days, you will need to upload them again.)

  9. You will receive a confirmation email from IST administrator with the tracking number, date, and transaction details.
    As the sender, you will be notified by email:

  • when your files are successfully uploaded

  • when the download page is accessed by the recipients and

  • when the recipients download the files
    Note: You can change the default setting in your profile to not send email notifications. See the Notes below for information on how to change the setting.

Some additional notes on sending files

Adding recipients to your Sendit contact list

After sending the file, you can add recipients to your own contact list on Sendit (the Add New Contacts green button in the Job Submitted screen --step 7 above). This way, the next time you need to send the person a file, you can then select them from your contacts list.

Change the default setting for email notifications

Email notifications are sent by default but you can change this setting:

  1. Click on the down arrow next to your username in the top right-hand corner and choose My Profile


  2. On the Edit Profile page, uncheck the Send email notifications option and click on the green Save button

Uploaded file availability on Sendit

  • Files that are uploaded will remain on the server for ten (10) days and will be purged automatically

    • If the files are not downloaded within 10 days, you will need to upload them again

  • Sendit is not an archive system; files that are uploaded are not backed up to a central backup system

    • For this reason, always keep a copy of the original files until you have confirmed that the files have been received at the other end

Sendit Troubleshooting Tips

For Sendit Troubleshooting tips please see

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

Article feedback

If you’d like to share any feedback about this article, please let us know.