Troubleshooting
Can't log in to Mailservices?
Have you provided your correct password?
Go to the WatIAM page and log in to verify your password. Make sure that you only use the first 8 characters of your userid when logging on.
Is your delivery mailbox set correctly?
Go to the WatIAM page and log in. Click Update Profile and change your "Email forward (delivery mailbox)" to be: userID@mailservices.uwaterloo.ca
Problems receiving email?
Are you receiving email addressed to userid@mailservices.uwaterloo.ca?
using web mail or some other account, send yourself an email using your userid@mailservices.uwaterloo.ca address
if unsuccessful, check your "Filter" settings to see if mail is being redirected to another account or mail folder
Are you receiving email addressed to userid@uwaterloo.ca?
Use the WatIAM interface or Quest to verify that your email address has been set to your userid@mailservices.uwaterloo.ca address
Try sending yourself an email using the userid@uwaterloo.ca format
Check your quota.
Problems using an email client (e.g. Outlook, Thunderbird).
Verify that your email SMTP and IMAP server and port settings are correct. See the document on how to set up an email client.
Expecting mail that you are not receiving?
Visit an IST Service Desk for assistance.
Usage limits
Why do we need limits? We need these limits to keep your email server running at its optimal performance. You should try to keep your Inbox and Sent Items folders small in size and in number of items.
Mailservices has a quota of 2GB for your entire mailbox, which includes all of your folders.
You can check your quota and mailbox space used (see instructions below).
Messages in Trash that are older than 30 days are deleted.
There is a 25MB size limit on individual email message in or out.
Steps for checking your quota
Some of the email clients (e.g. Thunderbird) will display your quota and the size of your email files, and most (including Outlook) will warn you when you approach your quota.
An easy way to check your quota is to log on to SquirrelMail and check there, the quota and usage in the top left corner.
Need more help?
If you need help with your mailservices account contact the IST Service Desk or submit a request ticket using the Request Tracker (RT) system.