Faculty and staff email

About this service

The University of Waterloo provides email and calendar services for staff, faculty, and graduate students. 

Current email environment

Faculty, staff, and graduate students are currently using a combination of Microsoft 365 (M365) email and Connect, a Microsoft Exchange-based system managed by IST. Visit the IST Knowledge Base for email and calendar support

Changes to email environment

Most faculty and staff have been migrated to Microsoft 365 email. Some retiree Exchange (Connect) mailboxes were migrated to Microsoft 365 in early June. The migration of alumni Connect accounts to M365 completed in October 2021.

Who can use this service

Graduate Students, Instructors, Faculty, Researchers, Staff

How to request this service

Submit a request using the Jira Service Desk Portal

Average length of time to complete request

Exchange accounts requested through Jira are normally created in one business day.

Support for this service


No cost.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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