Friendly Email Address FAQ's

A friendly email address is typically used because is it easy to remember. The friendly email address is implemented in WatIAM, the campus Identity and Access Management system. This is where both your friendly email address and your delivery address are set.

What is a friendly email address?

A friendly email address is an alternate forwarding address. Using a friendly email address can better identify who an email is being sent to and who it is from. Friendly emails are not case sensitive (e.g. Firstname.Lastname is the same as firstname.lastname).

Friendly Email and Mailman Lists

If you send emails to mailman lists that are moderated, your email may be held for approval as it is coming from a different email address. The administrator of the mailman group will have to approve your email and can indicate to always approve it from your new identity.

• If you send emails to mailman lists that are not moderated and are set up to accept only email from members, you will need an administrator of that list to change your existing email address to your friendly email address.

• If someone has whitelisted your email address, they will need to do the same for your friendly address.

• If you create a friendly email address and you are a Connect user (connect.uwaterloo.ca), it may take up to 30 minutes for Connect to recognize your new friendly email address. This is caused by the delay of Connect synchronizing with uwldap.

  • If you decide to remove your friendly email address and you are a Connect user, it may take up to 30 minutes to remove it from the system, caused by the delay in synchronizing.

• Clients also need to update their “From:” address again on their email client, if they decide to no longer use the friendly email. Once the friendly email is removed, anyone you’ve emailed will receive an “Unknown User” error if they respond to messages sent out under your friendly email address

• If you remove a friendly email address, it will not be available for 5 years.

Instructions to create a friendly email address

You can select a 'friendly' email address by updating your profile in WatIAM.

1. Sign into WatIAM using your 8-character UWaterloo username (e.g. j25rober) and your password

2. On the WatIAM homepage, select Update Chosen/Preferred Name.

3. You can change choose your "preferred name" to whatever you would like as shown below:
   
   

   Open

   

    

4. Select Submit to save your “Preferred Name”. 

5. Next, select Manage Email Settings

6. Select your friendly email address, and select Submit.

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Instructions to remove friendly email address

If you decide you no longer wish to have your friendly email address, you must decide

• to remove it completely: emails sent to the friendly email address will get a bounce back as the email address no longer is associated with your account, or

• to add it as an alias: the friendly email address will still work, but will not appear as your primary email address

Please create a ticket with the IST Service Desk.

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