This page provides instructions on how to change your WatIAM password. This is required for all UWaterloo users.
Additional resources are provided below for users whose email was migrated to M365.

How to reset your WatIAM password when you forget it

This article explains the process you need to go through when you forget your WatIAM password.

Step-by-step guide

1. Go to the WatIAM sign-in page.

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2. Click on "Forgot Password?"

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3. Input your username (max. 8 characters) with the password reset email address. If you do not remember this email address, please contact the IST Service Desk.

4. You will receive an email from watiam@uwaterloo.ca. Click on the link provided within the email to be taken to the password reset page.

All users

Ensure you are saving your files in OneDrive and not on your local machine. View the When to choose OneDrive, Microsoft Teams, or SharePoint Online guide.

Note about passwords

• Passwords stored in Mac OS Keychains, and Microsoft Credential Manager may need to be updated as well:

  • Clearing cached and saved Windows credentials

  • Clearing cached and saved Mac OS credentials

• If Microsoft Edge is your browser, please review Save or forget passwords in Microsoft Edge - Microsoft Support

• Passwords embedded in any scripts/PowerAutomate will need to be updated

• Eduroam saved passwords will need to be updated View the Eduroam connection guides

For mobile devices

You will need to forget the Eduroam wifi network from saved networks and reconnect with your new credentials. View the Eduroam connection guides . 

Additional resources for users whose email was migrated to M365

Mailbox

• Adding Microsoft 365 email to Outlook

• Post-migration instructions for Microsoft 365 email

Shared Mailboxes

• Adding a shared mailbox to Outlook for Windows

• Adding a shared mailbox to Outlook for the Mac

• Adding a shared mailbox to Thunderbird

• How to access shared account in a browser

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