Receiving a fax

IST provides a fax service for faculty and staff to send and receive faxes without having a dedicated fax phone line.

You can receive a fax in a number of different ways:

IST central fax service

• Have the fax sent to 519-888-4380 with a cover page, and clearly indicating the name and email of the intended recipient

  • this will trigger an incoming email to tsfax@uwaterloo.ca

  • Telephone Services will forward the fax from tsfax@uwaterloo.ca email based on the recipient information provided.

  • it is recommended that you alert Telephone Services via tsfax@uwaterloo.ca if you are expecting a document

    • be sure to check the sender is tsfax@uwaterloo.ca before opening any fax.

    • **If you are not expecting a fax, do not open the email attachment. Follow these steps to report the suspicious email.**

 A Department fax number

• Have a fax number that can be directed to a dedicated email address or department fax machine

  • Please check with your department administrator for the fax number and instructions

  • If you require a dedicated fax line or would like a fax line configured to email please have your department administrator submit a request ticket to enable this service. 

Department Ricoh printer

• Receive/print a fax on a department Ricoh printer that has been configured to receive faxes

  • Please check with your department administrator for the fax number and instructions

Alternatively, the University’s Central Stores department provides a fax service. For more information please see their website: https://uwaterloo.ca/central-stores/fax-service

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