Skype Hardware - IST Recommendations
The followingĀ Skype for BusinessĀ hardware are supported and recommended options for UWaterlooĀ staff. (Note: the hardware is provided to you through your department administrator.)
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Headsets
Headsets are ideal for those who need to work on their computer while in a conversation on the phone. If you use the speakerphone option a lot andĀ are moving to an open concept office, a headset would be preferred.
IST has tested and is recommending more than one make and model to address an individual preference component - above and beyond function.
Duo headsetsĀ (two ear-pieces) are ideal for people who use their computer while on the phone and for those who want to block out surrounding noise when on the phone or at their computer (listening to music or watching onlineĀ content such as webinars)
Mono headsetsĀ ā(one ear-piece) are ideal for people who use their computer while on the phone and mayĀ need to converse with somebody on the phone and relay information to someone inĀ the office at the same time.Ā Also useful if you needĀ to hear interactions around you while also on the phone or on hold.
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JABRA UC VOICE 750 MS DUO DARKāā orĀ LIGHT Ā Ā Ā Ā Ā JABRA UC VOICE 750 MS MONO DARKāā orĀ LIGHT
Ā | DeviceĀ Ā Specifications/Features
Ā Ā Ā Ā Why we like it: Small, very light weight, portable and comfortable headset. Fully adjustable microphone boon. Good voice quality. 7 footĀ cord is long enough and does not getĀ tangled. Controls well placed - 32" from the earpiece.Ā The most portable headset we tested - the best option for someone who needs to pack upĀ their headset and go. Some drawbacks: Control markings are not clear (especially in lower light). Music audio quality is okay but not great (some found it a bit "tinny"). |
*These SennheiserĀ headsets areĀ our number oneĀ choice for audio quality, comfort and function. Sennheiser SC 660 USB ML (Duo) Ā Ā Ā Ā Ā Sennheiser SC 630 USB ML (Mono) Ā | DeviceĀ Ā Specifications/Features
Ā Ā Ā Why we like it: Solid,Ā very comfortable headset with very good audio quality (both voice and music). Control markings are well designed and can be mounted to the desktop via magnetic strip. Some drawbacks: The cordĀ may be too long for some (9.5 feet) and the control unit is located farther away from the earpiece (39") than on other headsets. As a result, the cord is prone to tangling and gets in the way (unless anchored). Headband is not padded. Ā |
Webcam
For people who do not have monitors with built-in webcams
Logitech HD Webcam B525 Ā Ā | DeviceĀ Ā Specifications/Features
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Deskset
This option is for people who cannot run supported Skype for Business client software on their computer orĀ simply prefer a traditional phone and generallyĀ don't work on their computer while on the phone.Ā Anyone whoĀ frequentlyĀ needs to reboot their primary workstation during a phone call should also use a desktop phone.
Polycom VVX410, 411 Ā | āDevice Specifications/Features User interface features ā¢ Backlit 3.5 in color LCDĀ (320 x 240) resolution ā¢ Voicemail support1 ā¢ WebKit-based browser ā¢ Adjustable base height ā¢ Single USB port (2.0 compliant) for media and storage applications ā¢ Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish Ā Audio features ā¢ PolycomĀ® HD Voiceā¢ technology delivers lifelike voice quality for each audio pathhandset, the hands-free speakerphone and the optional headset2 ā¢ PolycomĀ® Acoustic Clarityā¢ technology. Providing full-duplex conversations, acoustic echo cancellation and background noise suppression - Type 1 compliant (IEEE 1329 full duplex) ā¢ Frequency response ā 150 Hz ā 7 kHz for handset, optional headset and handsfree speakerphone modes ā¢ Codecs: G.711 (A-law and Ī¼-law), G.729AB, G.722.1, iLBC ā¢ Individual volume settings with visual feedback for each audio path ā¢ Voice activity detection ā¢ Comfort noise generation ā¢ DTMF tone generation (RFC 2833 and in-band) ā¢ Low-delay audio packet transmission ā¢ Adaptive jitter buffers ā¢ Packet loss concealment Ā Headset and handset compatibility ā¢ Dedicated RJ-9 headset port ā¢ Hearing aid compatibility to ITU-T P.370 and TIA 504A standards ā¢ Compliant with ADA Section 508Ā Subpart B 1194.23 (all) ā¢ Hearing aid compatible handset for magnetic coupling to hearing aids ā¢ Compatible with commercially available TTY adapter equipment Ā Call handling features 1 ā¢ 12 lines (programmable line keys) ā¢ Shared call/bridged line appearance ā¢ Busy lamp field ā¢ Flexible line appearance (1 or more linekeys can be assigned for eachĀ line extension) ā¢ Supports compatible USB headsets ā¢ Distinctive incoming call treatment/ call waiting ā¢ Call timer and call waiting ā¢ Call transfer, hold, divert (forward), pickup ā¢ Called, calling, connectedĀ party information ā¢ Local 3-way audio conferencing ā¢ 1-touch speed dial, redial ā¢ Remote missed call notification ā¢ Do not disturb function ā¢ Electronic hook switch capable ā¢ Local configurable digit map/dial plan Ā Network and provisioning ā¢ SIP protocol support ā¢ SDP ā¢ IETF SIP (RFC 3261 and companion RFCs) ā¢ Two-port gigabit Ethernet switch - 10/100Base-TX across LAN andĀ PC Ports - 1000Base-TX available on VVX410 - Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment - Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation ā¢ Manual or dynamic host configuration protocol (DHCP) network setup ā¢ Time and date synchronizationĀ using SNTP ā¢ FTP/TFTP/HTTP/HTTPS serverbased central provisioning for mass deployments ā¢ Provisioning and call serverĀ redundancy supported1 ā¢ QoS Support ā IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP ā¢ VLAN-CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery ā¢ Network address translation support for static configuration and ākeep-aliveā SIP signaling ā¢ RTCP and RTP support ā¢ Event logging ā¢ Syslog ā¢ Hardware diagnostics ā¢ Status and statistics reporting ā¢ IPv4 ā¢ TCP ā¢ UDP ā¢ DNS-SRV Security ā¢ 802.1X authentication and EAPOLĀ ā¢ Media encryption via SRTP ā¢ Transport layer security ā¢ Encrypted configuration files ā¢ Digest authentication ā¢ Password login ā¢ Support for URL syntax with password for boot server address ā¢ HTTPS secure provisioning ā¢ Support for signed software executables Power ā¢ Built-in auto-sensing IEEE 802.3af Power over Ethernet ā¢ Energy-saving after-hours mode ā¢ External universal AC adapter (optional), 48VDC 0.3A Ā |
Portable Speaker/Conference Options
These devices are good for those people you need to pick up and go to a meeting room. Could also beĀ shared by individual groups or units where numbers warrant.
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Jabra SPEAK 510+ MS Ā | Why we like it: Compact design and a travel case that make it well-suited for transport. Whether it's setting up a quick conference call in someone's office, or taking it along on the road, collaboration is made easy.Ā Outstanding sound quality (good volume) and a plug-and-play solution that can connect to your PC/Mac, tablet or smartphone via USB or Bluetooth. Microphone is sensitive enough and the speaker is loud enoughĀ to literally turn any room into a conference room. |
Logitech Mobile Speakerphone P710eLogitech Mobile Speakerphone P710e Ā Ā Ā | Why we like it: Ā Compact design and travel case make it well-suited for transport. Like the Jabra Speak 510 (above), this is a good option for a quick conference call in a meeting room, someone's office or on the road. However, this device is more useful as a personal speakerphone device as opposed to a device that you would share inĀ conference room with many participants. Great for those whoĀ needĀ to use a mobile phone or tablet to makeĀ audio and video conference calls (wish it could charge the device while in use though). |
Logitech BCC950 ConferenceCam Ā | Why we like it:Ā A portable video conferencing system. Remote control video with zoom allows the video conference to share room whiteboard content as well as presenters and/or participants. Excellent speaker and microphone quality means that this device can be used in a large space. Video cameraĀ height is adjustable from the base.Ā |
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