Use this article to learn how to search and link tickets in your project within Jira Service Management.
Step-by-step guide
Searching for tickets
To search for a ticket, you can type in the ticket number or ticket name in the search filter on the top of your page:
It will provide you with results related to your search.
Linking tickets
You can link issues to keep track of duplicate or related tickets.
Open the ticket that you want to link to.
Click on Link Issue below the name of the request ticket.
Choose the type of issue link.
4. Specify the issue(s) you want to link to by either:
a. typing the full issue
b. searching for an issue with the ticket number.
5. You can add a comment to describe why you're linking these issues and click Link or just click on Link.
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Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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