IT services and support | New faculty orientation

Educational Technology (EdTech) Hub

Educational technologies, or EdTech, are digital technology tools used to deliver and facilitate learning, learning activities, and aid in creating or disseminating content. The EdTech Hub pulls together information regarding our centrally supported EdTech tools to help you decide which EdTech tool(s) may suit your use and how or where to get support. For more information see:

• Home | Educational Technology Hub

• Centrally supported tools | Educational Technology Hub

• Electronic classrooms

IT Help and Support

The IST Service Desk provides central support for a variety of services (network, email, etc.). To connect with us,

• see Help & Support | Information Systems & Technology, or

• submit a ticket via the IST Help Portal

Each Faculty also has its own IT support team. For more information see Faculty service desks.

The University has licenses for a variety of software used by faculty and researchers. For details see Licenced software at the University of Waterloo.

Other commonly requested support areas

• ITMS Collaboration: itms_col@uwaterloo.ca

• ITMS Events: event.support@uwaterloo.ca

• Waterloo Studio: waterloostudio@uwaterloo.ca

Wireless Internet

• Connecting to Eduroam - General Overview

• To report an issue, submit at ticket at: Network & Connectivity - Information Systems and Technology

Exam scheduling and marking with Akindi, Crowdmark, and Odyssey

• Akindi is a web-based assessment system that automates the creation and grading of multiple- choice exams. As an instructor, you can grade these exams using any sheet of paper and any scanner, putting you in control of the process.

• Alternatively, you can use Akindi Online to conduct assessments online - no paper or scanning required! For more information, see: Akindi: Multiple-choice exam processing service.

• Crowdmark is an online, collaborative marking system designed for page-at-a-time grading. Pages in an assignment or test can be graded by markers and reviewed by instructors concurrently. For more information see the Crowdmark website.

• The Odyssey system provides instructional Support to assists instructors, course coordinators, and staff with administrative tasks related to running courses, in particular examination management. (note that this application also can be used to assist with graduate admissions, to assistfaculty members with evaluating applications for graduate study. For more information see the Odyssey website.