Jira Service Management (JSM)

About this service

Task tracking and management tool, geared towards agile software development but also useful for managing day-to-day operations and project tasks for research groups, administrative groups, and project collaboration. Available to use 24/7.

What's available

  • User-friendly interface

  • Customizable queues

  • Integration with Confluence

  • Real-time reporting for managers

  • Automated workflows

  • Built-in customer satisfaction features


Who can use this service

Faculty, Researchers, Staff

How to request this service

Submit a request using the Jira Service Desk Portal.

Support for this service

Submit a request using the Jira Service Desk Portal.


No cost for basic use. There could be costs for additional licensing or add-ons and plugins.

Training and documentation

Required access rights

Must have WatIAM user account access; valid VPN connection required for off-campus use.

Pre-authorized maintenance windows

Weekdays after 9:00 p.m. EST and during the weekends.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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