Task tracking and management tool, geared towards agile software development but also useful for managing day-to-day operations and project tasks for research groups, administrative groups, and project collaboration. Available to use 24/7.
Integration with Confluence
Real-time reporting for managers
Built-in customer satisfaction features
Who can use this service
Faculty, Researchers, Staff
How to request this service
Submit a request using the Jira Service Desk Portal.
Support for this service
No cost for basic use. There could be costs for additional licensing or add-ons and plugins.
Training and documentation
Atlassian help documentation
Jira Service Management (JSM) support articles (IST Knowledge Base)
LinkedIn Learning courses
IST’s Jira Service Management website
Specific training/demonstrations available upon request
Required access rights
Must have WatIAM user account access; valid VPN connection required for off-campus use.
Pre-authorized maintenance windows
Weekdays after 9:00 p.m. EST and during the weekends.
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.
Jira Service Management knowledge base articles, including how to log in and a quick reference guide
Jira Service Management website
Waterloo Jira instance (on-premises)
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