Removing a device or replacing a lost or stolen token

Owned by Natasha Jennings
Last updated: Nov 27, 2024 by Syed Sharaheel Hashmi
1 min read

The instructions below describe how to remove devices such as YubiKeys, hardware tokens, or mobile phones from DUO using the Two Factor device management portal. 

For more information about device management for Two-Factor authentication (2FA) via DUO, please see the article DUO Device Management Instructions.

Please contact IST Service Desk if:

  • you are not able to log in to the device management portal

  • you have the lost device disabled, and need to have an alternate added. 

  • you only have one device associated with 2FA

Step-by-step instructions

  1. Go to sign in.

  2. click  Edit beside the device to remove then click Delete.

    Drop down menu with options rename and delete when clicking the edit button on the device tile

     

  3. Confirm deletion of the selected device.

    Delete DUO mobile device confirmation request button

 

 

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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