How to Remember your Device with Duo
With the remember your device feature enabled, you won’t be challenged for secondary authentication again when you log in to that application from that device.
Important
Never check the "Remember Me" box on a public or other untrusted computer. You should only use the “Remember Me” option on a trusted device, such as your personal computer.
Note for iOS users
iOS/iPad OS Users: Prior to iOS/iPad OS 14, WKWebview, which all browsers on iOS are required to use, limits the ability to issue and read browser cookies. Therefore, you will not be able to use the "Remember Me" option.
In iOS/iPad OS 14, users can select "allow cross-website tracking" settings > browser name > allow cross-website tracking. This will allow the browsers to use third-party cookies, which will enable users to use the "Remember Me" option.
MacOS Safari Users: Safari 12 does not allow exceptions for third-party cookies and hence you will not be able to use this function. For Safari 13 or later, you will need to change the settings by following the guide: https://help.duo.com/s/article/2189?language=en_US
Note for Google Chrome users
The “Remember Me” option is not always available for Google Chrome users due to a cookies error associated with the browser, as shown below. To enable this option please refer to the article https://help.duo.com/s/article/2189?language=en_US .
Step-by-step guide
Your device must be set up to send a push notification automatically to the Duo Mobile App for the steps below to work. For instructions, please see Duo two-factor authentication overview and instructions | Using the Duo Push option
Log in to the Device Management portal
When you click Add Device, make sure to choose the “Duo Mobile” option shown below
Next, you will need to log in to one of your UWaterloo accounts that requires DUO authentication, such as your email, Quest or LEARN.
Below, there will be your authentication code and an option to select Remember Me
If you select "Remember Me" you will still be prompted to "authenticate". Your 2FA authentication will now be remembered on your device/browser for the next 14 days.
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Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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