Move Microsoft 365 Email on Outlook - Windows 10

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Last updated: Aug 07, 2024 by Robby Szolgyemy
4 min read

This guide contains instructions for how to transfer emails from one Microsoft 365 email inbox to another Microsoft 365 email inbox.

This guide will only apply for the Outlook desktop app on Windows. Unfortunately, the web version of Outlook does not have the same functionality.

Note: If both accounts have already been added to Outlook you can skip the first section and proceed to the section(s) below.

Adding both accounts to Outlook

  1. Go to Files > Info > +Add Account

2. Enter the username@uwaterloo.ca of the first account (Your username is your 8-character UWaterloo username, e.g. j02smith@uwaterloo.ca).

3. If asked, select:

  • Microsoft 365 if your email is under Microsoft 365 (which can be logged in at microsoft365.com)

  • Exchange if your email is under Connect (which can be logged in at connect.uwaterloo.ca)

4. Enter the password of the first account.

Microsoft 365 users will have their @uwaterloo.ca inbox added by now. However, Connect users (username@connect.uwaterloo.ca) will need to follow Configure Outlook for Windows

5. Repeat steps 1 to 3 to add your second account (e.g personal account)

6. Enter your second account password.

7. Restart Outlook to view your new accounts

8. Now that the 2 accounts are added to Outlook.

Moving the entire inbox

We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!

In the example below, emails are being moved from the second inbox to the first inbox.

  1. Go to Files > Account Settings > Account Settings, choose second account, click Change...   

     

  2. Select All for Download emails for the past:

3. Close the tab. Go back to your Outlook inbox, right-click your second inbox > Copy Folder

4. Select your first inbox (username@uwaterloo.ca)

5. Click OK. It will start transferring your email.

6. Your old email will appear as a subfolder named inbox under your inbox. You should rename it to something to be more clear.

7. You can verify online that the transfer was successful by visiting microsoft365.com 

8. Sign in to the first inbox (username@uwaterloo.ca) to check for the emails

Moving selected emails

 

  1. With the Windows Outlook app open, select the emails from the inbox that you would like transferred

    1.  To select multiple emails, hold the Control key and click on the emails you would like, selected emails will be highlighted in light blue

 

2. You can now drag and drop the emails into the inbox you would like

a. You need to drag and drop to the Inbox folder itself, dragging and dropping to the email address listed will not work

3. You MUST verify online that the transfer was successful by visiting microsoft365.com. Failure to follow this step may result in a loss of emails.

4. Sign in to the inbox with the transferred emails to check for the emails

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