Add a Shared Mailbox as a Separate Account in Outlook
In outlook select File → +Add Account
2. Enter your shared mailbox email address, select Advanced Options → Check off “Let me set up my account manually” and then select Connect
3. Select Microsoft 365
4. When presented the credential prompt select Back so that we can change the default credentials
5. Enter your personal staff userid@uwaterloo.ca (not your sharedmailbox@uwaterloo.ca) and select Next
6. Enter your personal staff password and select sign in
7. Authenticate using your preferred 2FA method
8. Select the “No, sign in to this app only” option
9. Ensure the 'Use Cached Exchange Mode” box is selected and click Next → Done
10. Restart outlook and your account should be added!
If you have any issues please email cecareq@uwaterloo.ca or call the Tech Team at x41922.