Computing information for students

IT guidelines for students
Service Desk FAQ's
- Most frequent requests at the Service Desks and their solutions
Using your personal computer
- Services
  - Connecting to the Eduroam wireless network
  - Mailservices
  - Printing
  - Scanning
  - Campus directory (including official "@uwaterloo.ca" email forwarding service)
  - Hardware repair - contact an IST Service Desk
- Support
- Safe computing
  - Maintaining your personal computer
  - Updating and fixing your operating system
  - Viruses and malware
  - Your role
  - Information for new users
Computing help - during normal business hours (8 a.m. - 4:30 p.m.)
- Access to computing systems and email is provided by your faculty
- The IST Service Desk provides help, information, and licensed software for students and will assist with password and service issues
Computing help - after hours and weekends
- Visit the Library IT Service Desk - Davis Centre
Software
- Site licensed software for students at Waterloo
Network: connecting to the wireless network
- Details for connecting to the Eduroam wireless network
Passwords & accounts
- University of Waterloo Identity and Access Management (WatIAM) - get your password for Quest, Waterloo LEARN, JobMine, and wireless access
- Nexus is used in public student areas, research and academic office areas

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