1. IT guidelines for students
   • Guidelines on use of Waterloo Computing and Network Resources
   • Official student email address
   • Guidelines for communicating with students via digital files
2. Service Desk FAQ's
   • Most frequent requests at the Service Desks and their solutions
3. Using your personal computer
   • Services
     • Connecting to the Eduroam wireless network
     • Mailservices
     • Printing
     • Scanning
     • Campus directory (including official "@uwaterloo.ca" email forwarding service)
     • Hardware repair - contact an IST Service Desk
   • Support
     • IST Service Desk
     • Faculty service desks
     • Quest website
     • Library
   • Safe computing
     • Maintaining your personal computer
       • Windows
       • Linux
       • Mac
     • Updating and fixing your operating system
     • Viruses and malware
     • Your role
     • Information for new users
4. Computing help - during normal business hours (8 a.m. - 4:30 p.m.)
   • Access to computing systems and email is provided by your faculty
   • The IST Service Desk provides help, information, and licensed software for students and will assist with password and service issues
5. Computing help - after hours and weekends
   • Visit the Library IT Service Desk - Davis Centre
6. Software
   • Site licensed software for students at Waterloo
7. Network: connecting to the wireless network
   • Details for connecting to the Eduroam wireless network
8. Passwords & accounts
   • University of Waterloo Identity and Access Management (WatIAM) - get your password for Quest, Waterloo LEARN, JobMine, and wireless access
   • Nexus is used in public student areas, research and academic office areas

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