Faculty, staff, and graduate students are encouraged to use Connect (Exchange) for both email and electronic calendaring. The Exchange server offers electronic mail, contacts and tasks as well as support for BlackBerry and web-based access. Exchange calendar is the booking and scheduling system used at the University of Waterloo.
Requesting a Connect account
Faculty, staff, and graduate students
First, check to see if you have a Connect account.
Try logging into OWA (connect.uwaterloo.ca) with your 8-character username (e.g. j25rober) and password. If you do not already have a Connect account, contact your faculty service desk or computing support representative to request an account.
Incoming graduate student accounts
Account creation
Accounts will be created for new/incoming graduate students each term. Following matriculation (student will receive confirmed date), email correspondence from the University will be sent to this new Connect account.
Connect and Office 365
If you were a University of Waterloo undergraduate student, email sent to your Office 365 account can be forwarded to your Connect account by creating an inbox rule.
Accessing your Connect account
Log in to your http://connect.uwaterloo.ca/ account with your 8-character username (e.g. j25rober) and password.
Receive email to Connect account
To start receiving email at this account, ensure that the Mail Routing address listed in WatIAM email forward field is set to username@connect.uwaterloo.ca.
Note: There is a sending limit on Connect of 1000 emails per 24 hour period
About Connect email and Outlook
Exchange calendar - the official shared calendar service at uWaterloo
Exchange calendar
Exchange calendar is the booking and scheduling system used at the University of Waterloo. Using Outlook or the Outlook Web App click on the calendar button to access your calendar.
Friendly email addresses
Rather than using your WatIAM username as your email address, you have the option of creating a friendly email address (e.g. firstname.lastname@uwaterloo.ca).
Security and passwords
You should never share your WatIAM password or your email password. There are rules for creating passwords and Waterloo IT policies, standards, and guidelines.
Computing support representatives
Submit a Request Tracker (RT) ticket to request@uwaterloo.ca. Please note if the request is of an urgent nature (less than a day).
Include the department or faculty, full familiar name and WatIAM username of all users requiring new account(s).
Example: IST Albert Einstein aeinstei
Exchange documentation from the faculties
Requesting a generic email
Generic email addresses are setup to receive email's addressed to a department or faculty. If electronic mail to a generic email address needs to reside in its own mailbox, then a generic email address can be created by sending email to rt-IST-CSgs@rt.uwaterloo.ca.
Addresses must clearly identify the organizational unit within the University that is responsible for the generic email address. Because of the 8 character username limit on some systems, friendly email addresses can be used to better identify who owns the generic account.
Generic/friendly email addresses should contain the faculty/department name, and if the account is a position, it should be followed by a period, followed by a position. Some examples include pharmacy.director, computerscience.director, gradstudies.info, housing.
Any request for a generic email address that does not comply with these rules must be approved by CTSC.
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Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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