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Faculty, staff, and graduate students are encouraged to use Connect (Exchange) for both email and electronic calendaring. The Exchange server offers electronic mail, contacts and tasks as well as support for BlackBerry and web-based access. Exchange calendar is the booking and scheduling system used at the University of Waterloo.

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First, check to see if you have a Connect account.

• Try logging into OWA (connect.uwaterloo.ca) signing into Connect with your 8-character username (e.g. j25rober) and password by clicking on this link: connect.uwaterloo.ca

• If you do not already have a Connect account or unable to sign in, contact your faculty service desk or computing support representative (contact information is listed at the bottom of this article) to request an account.

Accessing your Connect account

Log in to your http://connect.uwaterloo.ca/ account with your 8-character username (e.g. j25rober) and password. 

Receiving emails to Connect account

To start receiving emails to this Connect account, ensure that the Mail Routing address listed in WatIAM email forward field is set to username@connect.uwaterloo.ca. If the mail routing address is does not match the Connect email address, contact the IST Service Desk to update this.

Note: There is a sending limit on Connect of 1000 emails per 24 hour period

Incoming graduate student accounts

Account creation

Accounts will be created for new/incoming graduate students each term. Following matriculation (student will receive confirmed date), email correspondence from the University will be sent to this new Connect account.

Connect and Office 365

If you were a previous University of Waterloo undergraduate student or alumni, email emails sent to your Office 365 account can be forwarded to your Connect account by creating an inbox rule. 

Accessing your Connect account

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About Connect email and Outlook

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Receive email to Connect account

To start receiving email at this account, ensure that the Mail Routing address listed in WatIAM email forward field is set to username@connect.uwaterloo.ca.

Note: There is a sending limit on Connect of 1000 emails per 24 hour period

About Connect email and Outlook

• Working with shared Mailboxes

• Setup exchange account in Outlook 2013/16

• Configure Outlook 2011 (Mac)

• Configure Outlook 2016 (Mac)

• Connect your mobile device with Exchange email

• Configure Windows 10 mail

• Configure Mac Mail

• Other client configurations

• Exchange (Connect) email FAQ

• Outlook FAQ

• Exchange calendar - the official shared calendar service at uWaterlooUWaterloo

• Outlook Web App (OWA) for Exchange

• Exchange documentation from the faculties

  • Math/Computer Science

Exchange calendar

Exchange calendar is the booking and scheduling system used at the University of Waterloo. Using Outlook or the Outlook Web App click on the calendar button to access your calendar. 

Friendly email addresses

Rather than using your WatIAM username A friendly email address is typically used because is it easy to remember. Using a friendly email address can better identify who an email is being sent to and who it is from since it does not use your 8-character username (e.g. j25rober) as your email address , you have the option of creating a friendly email address  (e.g. firstname.lastname@uwaterloo.ca).

For more information about friendly email addresses, take a look at this article: Friendly Email Address FAQ's

Security and passwords

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Computing support representatives

• Submit a Request Tracker (RT) ticket to request@uwaterloo.ca. Please note if the request is of an urgent nature (less than a day).

• Include the department or faculty, full familiar name and WatIAM username of all users requiring new account(s).
  Example: IST Albert Einstein aeinstei

Exchange documentation from the faculties

• Math/Computer Science

Requesting a generic email

• Generic email addresses are setup to receive email's addressed to a department or faculty. If electronic mail to a generic email address needs to reside in its own mailbox, then a generic email address can be created by sending email to rt-IST-CSgs@rt.uwaterloo.ca.

• Addresses must clearly identify the organizational unit within the University that is responsible for the generic email address. Because of the 8 character username limit on some systems, friendly email addresses can be used to better identify who owns the generic account.

• Generic/friendly email addresses should contain the faculty/department name, and if the account is a position, it should be followed by a period, followed by a position. Some examples include pharmacy.director, computerscience.director, gradstudies.info, housing.

• Any request for a generic email address that does not comply with these rules must be approved by CTSC.

Computing support representatives

• Submit a Request Tracker (RT) ticket to request@uwaterloo.ca. If the request of an urgent nature (support/assistance is needed within 24 hours), please note this in the request.

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