Email Client stuck on “Need to update password”

Owned by Wesley Chatham
Last updated: May 31, 2023 by Veran Flavour
3 min read

Due to changes made by Microsoft regarding what authentication methods are supported by their Office 365 mailboxes some email clients other than Outlook (i.e Blackberry Hub+ Inbox, Apple Mail, etc…) require that your email be removed and re-added to function properly again. The instructions below explain how to complete this process for a variety of email clients. 

BlackBerry Hub+ Inbox | BlackBerry 10 | Apple Mail (Mobile) | Apple Mail (Mac) | Gmail (Android) | Email (Android) 

BlackBerry Hub+ Inbox (Only for Android)

Removing an Account

  • Tap the BlackBerry Hub+ Inbox icon (An envelope overlapping a SMS message).

  • Open "Settings" by clicking the cog near the top right.

  • Under the "Accounts & Views" heading tap "Manage accounts" then select the account you wish to delete.

  • In the top right corner, tap the "Trash Can" icon.

  • Tap "Remove" on the "Remove account?" prompt to confirm the deletion.

Adding an Account

  • Tap the BlackBerry Hub+ Inbox icon (An envelope overlapping an SMS message).

  • In the top left corner tap the "Menu" (three lines) icon.

  • Tap "+" beside "Accounts" then tap "Add an email account."

  • Enter your UWaterloo email address: WatIAMuserid@uwaterloo.ca then tap "Manual Setup."

  • Tap "Microsoft Exchange ActiveSync."

  • Tap "X" beside the password field then tap "+" beside "Add authentication."

  • Tap the "Sign in with Microsoft" button. 

  • Enter your WatIAM password and complete the 2FA steps. 

  • On the "Server settings" screen enter outlook.office365.com in the "Server" field.

  • On the "Account Set-up" screen tap "Next." 

  • Tap "OK" on the remote security administration pop-up, select the desired options then tap "Next."

  • A pop-up will appear asking you to update your security settings, tap "OK."

  • Tap "Activate" on the "Device Administrator" screen.

  • Optionally select an "Account color" by selecting from the color palette pop-up after clicking the colored bubble.

  • Optionally enter an "Account display name" then tap "Finished."

BlackBerry 10

Modern authentication is not supported by BlackBerry 10. If possible we recommend switching to an email client which supports modern authentication. Alternatively, if you would like to be able to add your Office 365 email account to your BlackBerry 10 please follow the steps below:

Apple Mail (iOS/Mobile)

Removing an Account

  • Tap the "Settings" icon then scroll down to "Mail" and tap "Accounts."

  • Tap the account that you wish to remove.

  • Select "Delete Account" then select "Delete from My Device" to confirm the deletion.

Adding an Account

  • Tap the "Settings" icon then scroll down to "Mail" and tap "Accounts."

  • Tap "Add Account" then tap "Microsoft Exchange."

  • Enter your UWaterloo email: your WatIAMuserid@uwaterloo.ca and click "Next."

  • Tap "Sign In" on the pop-up, then enter your WatIAM password and click "Sign in." 

  • Complete 2FA steps then tap "Continue."

  • Select which services you would like to sync with your device then tap "Save."

Apple Mail (MacOS)

Removing an Account

  • Open "Mail" then in the top left corner click "Mail" and select "Accounts..." from the dropdown menu.

  • In the window "Internet Accounts" click the desired account from the menu on the left.

  • Click the "-" button in the bottom left corner to remove the account then click "OK."

  • Close the Apple Mail app.

Adding an Account

  • Click the "Magnifying Glass" in the top right corner and then search "Mail" and double click to open the app.

  • In the top left corner of your device click "Mail" then click "Add account...." 

  • Click "Exchange" then click "Continue."

  • Enter your UWaterloo email: your WatIAMuserid@uwaterloo.ca and click "Sign in."

  •  Click "Sign In" on the pop-up, then enter your WatIAM password and click "Sign in." 

  • Complete the 2FA steps.

  • Select which of the following apps (Mail, Contacts, Calendar, Reminders, and Notes) you would like to sync with your device and then click "Done."

Gmail (Android)

Removing an Account

  • Open the "Settings" app and then scroll down and tap "Accounts and backup" then tap "Accounts."

  • Tap the name of the account you wish to delete.

  • Tap "Remove account" then tap "Remove account" on the pop-up to confirm the deletion.

Adding an Account

  • Open the "Settings" app and then scroll down and tap "Accounts and backup" then tap "Accounts."

  • Tap "+Add account" then tap "Exchange."

  • Enter your UWaterloo email: your WatIAMuserid@uwaterloo.ca then tap "Next."

  • Enter your WatIAM password then tap "Sign in" and complete the 2FA steps.

  • A "Permissions requested" popup may appear, if so tap "Accept."

  • Tap "Done" to complete adding your account.

Email (Android)

Removing an Account

  • Open the "Email" app and then tap the  "Menu" button then tap the "Settings" button in the top right corner of the menu. 

  • Tap the name of the account you wish to delete.

  • Tap "Remove" in the top right corner then tap "Remove" on the pop-up to confirm the deletion.

Adding an Account

  • Open the "Email" app.

  • If the "Set up Email" pop-up appears skip the next two steps, otherwise continue. 

  • Tap the  "Menu" button then tap the "Settings" button in the top right corner of the menu.

  • Under "Accounts" tap "+Add Account."

  • Tap "Hotmail Outlook."

  • Enter your UWaterloo email: your WatIAMuserid@uwaterloo.ca then tap "Next."

  • Enter your WatIAM password then tap "Sign in" and complete the 2FA steps.

  • An "Apply security settings?" popup may appear, if so tap "Apply."

  • Review your settings and then tap "Done."

  • An "Activate the device admin app" may appear, if so tap "Activate."

  • Optionally name your account then click "Done" to complete adding your account.