Qualtrics Online Surveys
- Jia Wen Li
- Palak Chauhan
- Natasha Jennings
About this service
This service is provided by means of Qualtrics Insight Platform - a powerful enterprise-class survey system.Â
Guidelines for use
The use of Qualtrics is restricted to academic or research purposes. Qualtrics may be used by all University of Waterloo employees and students. Commercial use of Qualtrics is prohibited and includes, without limitation, the use on behalf of other institutions or entities for compensation.
Before considering a non academic survey, please consult with Institutional Analysis and Planning (IAP).
Users of Qualtrics Online Surveys must:
Ensure copyright and other legal compliance
Ensure consistency with University policy, guidelines and best practices.Â
All UWaterloo surveys must follow guidelines provided by the Office of Research Ethics, and/or Institutional Analysis and Planning
The University of Waterloo collects personal information in accordance with its policies and the rules set out under the Freedom of Information and Protection of Privacy Act (FIPPA). Please take into consideration the type of information being collected.Â
Ensure their surveys are in compliance with applicable accessibility requirements and legislation.Â
Survey developers should note that some Qualtrics question types do not meet common accessibility requirements. Qualtrics includes a tool that survey developers can use to check their survey for possible accessibility issues.
Ensure compliance with Qualtrics terms of service.
Features include:
Create questionnaires from scratch or use pre-made questionnaires.
Edit questionnaires by selecting from a vast library of question types and response options.
Incorporate skip patterns and other types of logic.
Provide anonymous links or send emails with unique links for each respondent for tracking and sending reminder emails.
Produce and edit reports with tables and graphs that can be exported in PowerPoint, Word, Excel, or PDF formats.
Download data to Excel or SPSS for additional analysis.
Data is stored in a Canadian data centre and backed up in Canada.
File upload add-on that allows respondents to upload files with their survey responses.
Who can use this service |
Note: Once students are graduated or faculty/staff member leaves/retire they will no longer have access to Qualtrics license, make sure to submit transfer survey request before leaving university, so your data remains with accountable university member. Submit your request here: https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/create/375 |
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How to request this service | To create your UWaterloo Qualtrics account:
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Support for this service | Support for this service is available directly from Qualtrics. To access Qualtrics support:
 Qualtrics support options
 Account support For problems with accounts, please contact IST Qualtrics support. |
Pricing/cost | No cost. |
Training and documentation | Users seeking training are encouraged to attend the Qualtrics Live Training Webinars and refer to the Qualtrics support pages.  Additional Resource: The Statistical Consulting and Survey Research Unit (SCSRU) offers Qualtrics for-fee programming and data collection services to University of Waterloo faculty, staff and graduate students. Unfortunately, as a small cost-recovery unit, the SCSRU does not have the resources to provide free programming help. The SCSRU sometimes holds Qualtrics workshops for UWaterloo faculty, staff, and students. |
If a simple survey is all you require, Microsoft Forms may suit your needs. Check this comparison of Qualtrics and MS forms to help determine which platform to use.
Additional service resources
Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.