Mobile device acquisition

Owned by Jia Wen Li, created
Last updated: Mar 23, 2023 by Rohan Raghavan
2 min read

About this service

Telecommunications Support can provide information for the acquisition of a corporate mobile device and best value service plan for faculty and staff members.

The primary devices supported on campus are Android and iOS phones but IST can support other mobile devices. See Plans & Prices page for options.

Note: When using a research account, it is the requestor's responsibility to ensure that any devices, accessories or services ordered are eligible on the account. Additionally, all charges to research accounts must be authorized in writing or email by the Principal Investigator or an authorized delegate.

Who can use this service

Faculty, Staff, IT Support Staff

How to request this service

To order a Smartphone, the account administrator should submit a request via Jira Service Desk Portal with the following information:

  • Device information:

    • Does user have a personal device they wish to transfer to the corporate plan? If so, please provide:

      • wireless number

      • provider name

      • provider account number

    • If new device is required:

  • User information:

    • name of user

    • building, room number, and department

    • email address

    • extension number

  • Billing information:

    • city where you want it to be activated

    • an account number for the charges

    • voice and data plan Y/N

    • data only Y/N

    • voice only $25.20 Y/N

Support for this service

Please direct all telephone and wireless device correspondence to telephoneadmin@uwaterloo.ca.

All adds, moves, and changes to your wireless account should be sent via Jira Service Desk Portal.

For lost or stolen devices please submit a request ticket via Jira Service Desk Portal. Outside of business hours please call Rogers at 1-877-274-3375.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

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