IST Service CatalogueTelephone directory services

Telephone directory services

About this service

IST maintains the directories to find who you're looking for, and the people and technology that help you do it.

Departmental directory

​The department directory provides contact information for each campus department (staff information is maintained in the personnel directory). This directory is dependent on the information received from the campus.

Personnel directory

The personnel directory, or white pages, is an online directory for individuals employed at the university and is the most up to date listing on campus. These pages reflect all the adds, moves and changes that occur on a daily basis. They also assist emergency response in the event of a 911 call.

Voice recognition system (automated switchboard)

​The University of Waterloo acquired a voice recognition system, SpeechAttendant, to reduce heavy call demands on our telephony infrastructure and allow students, faculty and staff access to a current telephone directory 24 hours a day, 7 days a week. 

Who can use this service

Students, Faculty, Staff

How to request this service

View the departmental directory.

View the personnel directory/white pages.

Learn how to use the SpeechAttendant.

Support for this service

Questions about the directories, or help using the voice recognition system can be directed to or ext. 36000.

Corrections to published information can be sent via Jira Service Desk Portal.


Submit a request via Jira Service Desk Portal

IST KB resources that may be related to this service entry

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