Add Shared Generic Email account to Thunderbird - Instructions for Connect (on-prem) Shared Mailboxes

Thunderbird/IMAP

• Account Settings

  • Email Address: sharenam@uwaterloo.ca

  • 'Manual config'

• IMAP Server Settings

  • Server name:  connect.uwaterloo.ca  

  • Port:  143

  • Username: username@uwaterloo.ca\sharenam

  • Security settings:  STARTTLS  (Authentication Method: Normal Password)

• Outgoing Server (SMTP)

  • Server name:  connect.uwaterloo.ca

  • Port:  587

  • Use name and password:  enabled/checked 

  • Username: username

  • User secure connection:  STARTTLS  (Authentication Method: Normal Password)

• Attachments. By default, Thunderbird sends and receives attachments in chunks. This may cause some of the following problems for connect account users.

  • Attachments on received emails are corrupted.

  • Images only load partially.

  • Outlook users are unable to open attachments sent from Thunderbird users.

    • To avoid potential problems, you should modify a Preference Value.

    • Warning: This may result in tags disappearing. If you use Thunderbird's tagging feature you should back up your profile  before doing the following steps.

    • For older versions: Edit menu > Preferences > Advanced tab > click Config Editor.

    • For version 3.1.9: Tools menu > Options > General tab > click Config Editor.

    • ! Warning notice will appear. Click I'll be careful, I promise.

    • In the Filter box, type:  mail.server.default.fetch.by.chunks

    • Preference Name mail.server.default.fetch.by.chunks is set to the default Value of True.

    • Double-click on the Preference Name to change the Value to False.

    • Close the Config Editor window.

    • Click OK to close the Options window.

• To replace the  Trash  folder with the  Deleted Items  folder from Exchange please see the instructions at  Mozillazine.org.