500 Internal Server Error / 502 Bad Gateway Error

Error

When attempting to enroll in DUO 2FA or accessing the Device Management Portal you may run into the following errors: '500 Internal Service Error' or '502 Bad Gateway' as shown in the images below:

Open

Open

Solution

1. Clear the cache and cookies on the browser for all time. 
   
   

2. Close the browser window.

• Windows: Close all windows and tabs.

• Mac: Command and Q to quit out of the application

3. Open a new window.

• If you do not have an existing DUO account

  • go to https://2fa.uwaterloo.ca/duo/enroll to enroll in DUO 

• If you do have an existing DUO account

  • go to https://2fa.uwaterloo.ca/duo/dmp to access the Device Management Portal

4. Log in with your 8-character UWaterloo username @uwaterloo.ca (e.g. myuserna@uwaterloo.ca) without using any saved passwords or password managers

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