500 Internal Server Error / 502 Bad Gateway Error

Error

When attempting to enroll in DUO 2FA or accessing the Device Management Portal you may run into the following errors: '500 Internal Service Error' or '502 Bad Gateway' as shown in the images below:

Solution

  1. Clear the cache and cookies on the browser for all time

 

2. Close the browser window.

  • Windows: Close all windows and tabs.

  • Mac: Command and Q to quit out of the application

3. Open a new window.

4. Log in with your 8-character UWaterloo username @uwaterloo.ca (e.g. myuserna@uwaterloo.ca) without using any saved passwords or password managers

If you see the error message after following these steps, please repeat these instructions and restart your device after completing Step #2.


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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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