Frequently asked questions LEARN - Student

Running a system check

Before you login to Waterloo LEARN, perform a system check to ensure that your computer meets the minimum system requirements. A system check ensures that you have the appropriate:

  • course required plug-ins, including JavaScript,

  • web browser version,

  • web browser settings,

  • display settings.

See the System and Software Requirement Page to run a system check.

LEARN homepage with Full Computer Requirements under Check My System highlighted.

If your system doesn't pass a component of the check, it is recommend that you update your computer or browser before proceeding to use LEARN.

Logging into LEARN

To log into LEARN, use this URL:

  1. Your login credentials are the same ones you use to access Quest. Enter your and click the Next button.

    Sign in page
  2. Enter your case-sensitive password and click Sign in.

  3. The two-factor authentication (2FA) window may open. Authenticate using your preferred method. For additional information regarding DUO 2FA see two-factor authentication.

Logging out of LEARN

Click on your name in the top right-hand corner of LEARN and select Log Out to end your current session.

What if I forget my password?

Your login credentials are the same ones you use to access Quest. If you have forgotten your password please visit the Forgotten password link on the WatIAM homepage or, contact the IST Service Desk at for assistance.

When will I have access to my courses?

Courses are made available to students on the first day of classes. Access to courses from the previous term will be disabled on that day as well.

Some instructors may ask that a course be opened early and in that case, your instructor will likely send the class an email to let you know that this has occurred.

If I switch courses, how long before the new course shows up in LEARN?

There can be up to a 48-hour delay before courses appear on LEARN while the Registrar's Office updates its records.

How long can a session be idle before it will timeout?

The system will timeout as a result of inactivity after 90 minutes.

Keep in mind that you may also lose connectivity to LEARN as a result of an interruption of service from your Internet service provider separate from a timeout of the LEARN system.

How do I send an Email?

  1. From the Connect menu on the course navigation bar, select Classlist.

  2. Search for the user(s) you wish to email (e.g., your instructor or TA), then select the checkbox beside their name.

  3. Select the Email option.

  4. Include a subject, compose the message and add any attachments. Click the Send button.

For detailed instructions on how to send an email see the Student Email documentation.

How do I see my Grades?

See the Student Grades documentation.

Need help?

Contact LEARNhelp at or 519-888-4567 ext. 41744 for assistance.

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