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About this service

Assets is Jira Service Management’s asset and configuration management tool. It gives teams a flexible and dynamic way to track various assets and configuration items, enabling teams to easily link them to service requests, projects, etc. This helps those teams to understand and visualize the critical relationships between their assets and other key dependencies.

Who can use this service

Faculty, Researchers, Staff

How to request this service

Submit a request using the Jira Service Desk Portal.

Support for this service

Submit a request using the Jira Service Desk Portal.

Pricing/cost

No cost for basic use. There could be costs for additional licensing or add-ons and plugins.

Training and documentation

Specific training/demonstrations available upon request.

Required access rights

Must have WatIAM user account access; valid VPN connection required for off-campus use.

Pre-authorized maintenance windows

Weekdays after 9:00 p.m. EST and during the weekends.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

Service catalogue feedback

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